Focusing on Customer Service First

1/4/2021 (Permalink)

Our customers grow to expect a certain level of professionalism, care, and service, and we are committed to exceeding that expectation.

For over 33 years SERPVRO of North Palm Beach County has been a staple in our community. From servicing our community in times of need during water damage, fire damage, or any other type of emergency to volunteering our time to better North Palm Beach County as a whole, we take pride in what we do each and every day. Since we have been doing this for so many years, we have come to learn just what it takes to be successful in business.

While many think that the most successful businesses have the best ideas or products, SERVPRO of North Palm Beach County knows that it all comes down to customer service. We treat every single customer as if they were a family member. When our phone rings, the person on the other end of the phone is often in distress. Maybe there as a washing machine leak or a pipe burst or, even worse, a fire. In these times, hearing a compassionate, experienced, and highly trained professional on the other end is critical.

Our technicians and staff all value customer service as our priority. What does that mean to us? It means abiding by a number of principles that set us apart from the competition. SERVPRO of North Palm Beach County holds dear the following principles:

1. We are patient
2. We are great listeners
3. We are understanding and kind
4. We are attentive to the specific needs of each customer
5. We are constantly seeking to learn new information and skills to better our services
6. We maintain a deep knowledge of the equipment that we use
7. We stay focused on finishing jobs quickly, efficiently, and effectively
8. We communicate clearly with each other and our customers
9. We value all customer feedback, good and bad
10. We work diligently to get the job done right every single time

By focusing on the above principles, we ensure that our team is working as a cohesive unit. Our customers grow to expect a certain level of professionalism, care, and service, and we are committed to exceeding that expectation. At SERVPRO of North Palm Beach County, you can count on us to provide unmatched customer service as the most dedicated damage restoration company in South Florida.