Where the Customer Experience Matters Most

4/19/2022 (Permalink)

Simply put, customer service matters at SERVPRO of North Palm Beach County and we would be honored to show you how.

Businesses both large and small often talk about the importance of customer service. In fact, many write about it in their mission statements and company objectives, placing a special emphasis on customer service values and principles. But how many of those organizations actually follow through? At SERVPRO of North Palm Beach County, improving the customer experience is something that we take very seriously.

When an emergency occurs, whether it be water damage, fire damage, mold growth, or a major storm, we know that our customers are in a vulnerable state. With this in mind, we recognize that when a customer reaches out to us it is our number one priority to ensure that they feel heard, understood, and are spoken to in a respectful manner. We have applied this approach for more than 34 years and, in doing so, have carved out a place for our company in our local community.

When people think of SERVPRO of North Palm Beach County, they think of our core customer service principles:

• Listening
• Kindness
• Patience
• Communication
• Understanding
• Attention to detail
• Continual learning
• Encouragement of feedback

With these pillars forming the foundation of our damage restoration company, we have found success in both business and in community. When our phone rings, the caller knows that they are reaching an organization who is prompt, efficient, and highly skilled. We work diligently to continually educate ourselves in best damage restoration practices, we invest in the newest, most effective equipment, and we inspire our employees to join us in our pursuit of giving back to the community.

Simply put, customer service matters at SERVPRO of North Palm Beach County and we would be honored to show you how. Contact our North Palm Beach office today to learn more about our services and our commitment to unmatched customer service.